PALO ALTO, USA: Zingaya, developer of scalable, high-quality web-based VoIP applications for enterprises, developers and customer service call centers, announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click.
Zingaya enables VoIP calls without a phone or a download. For example, e-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.
Since launching as a top-five product at DEMO in 2010, Zingaya has been chosen by some of the world’s largest organizations as part of their social customer service programs, including a large global airline using Zingaya on its customer service web page as a contact option in addition to the traditional toll-free number. Another Zingaya user is a fast growing US e-commerce site that uses Zingaya to help improve sales conversions and volume.
"Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets,” says Esteban Kolsky, a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies. “Companies that depend on their website to drive significant revenues need to assess the impact this migration has on their business and develop new strategies that address the changing medium and venue of web-browsing.”
“Incorporating new technology to enhance our customer service experience is what we are all about at SwimOutlet.com,” said Anthony Ramirez, SwimOutlet.com’s Director of Customer Service. “We’re always looking for ways to be ahead of the curve in terms of technologies and features and Zingaya gives us a new, user-friendly way to interact and service our customers.”