Friday, August 29, 2014

Telstra and Telkom Indonesia sign joint venture

AUSTRALIA: Telstra and Telkom Indonesia finalised a joint venture (JV) agreement to provide Network Application and Services to Indonesian enterprises, multi-nationals and Australian companies operating in Indonesia.

Network Application and Services (NAS) support business continuity, operational efficiency and productivity improvement and protect business information, allowing enterprises to focus more on their core business and end customers.

Telstra Global Enterprise and Services Group executive, Brendon Riley, said the joint venture brings together two of the region’s leading telecommunication and enterprise service providers in a strategic partnership to deliver NAS for enterprises operating in Indonesia.

“The JV is an important step in Telstra’s Asia strategy and aligns with our aim to build new growth businesses that leverage the strengths of our unique NAS capabilities.  We are excited to build a new market of enterprise solutions with Telkom,” Riley said.

“By partnering with Telkom Indonesia in the fast growing NAS market we leverage local expertise, a respected brand and service capabilities. The JV will deliver locally supported managed data network and security services, as well as cloud and unified communications services.

“The JV will offer an integrated end to end service, unique in the Indonesian market, by enabling NAS to be bundled with Telkom’s connectivity and sold through Telkom Indonesia and Telstra’s enterprise sales’ teams,” Riley said.

"We believe the JV NAS will grow significantly not only because of the partnership with Telstra, but also considering Telkom’s capabilities in network and data centre, as well as Telkom's strong position in the enterprise market segment which is the target market of NAS," said Arief Yahya, CEO of Telkom.

The JV will be led by CEO Phill Sporton. He was most recently executive director, Customer Service Delivery, for Telstra, leading a team of over 15,000 people across three continents.

Thursday, August 28, 2014

Telstra extends Whispir Conversation Platform to global businesses

AUSTRALIA: Telstra announced the launch of the Whispir Conversation Platform, a cloud-based enterprise service that allows organisations to quickly reach and communicate with customers, employees and the community via SMS, voice, web, email, mobile data and social media networks.

Nathan Bell, Telstra Global Enterprise and Services, director of Marketing, Portfolio and Pricing said that Telstra currently offered the Whispir Conversation Platform to many of its enterprise and government customers in Australia and would be using this experience to deliver the service to new international customers.

“In less than two years, Whispir’s customer base has quadrupled to more than 1.6 million users and with today’s expansion, we see significant growth opportunities for this service, particularly when delivered over Telstra’s global network extending to more than 2,000 Points of Presence.

“From a major bank using the platform to communicate with staff about IT incidents, critical events and business continuity to a rail operator sharing targeted information about their train network with a local community, or a HR department coordinating the flow of information to job seekers in their network, Whispir can be used across complex operational environments within any industry and organisation, big or small.

“This is just one of many cloud-based applications now integrated into our global network and available on-demand, enabling customers to respond quickly to changing business priorities and better anticipate challenges ahead,” he said.