AUSTRALIA: Telstra announced the launch of the Whispir Conversation Platform, a cloud-based enterprise service that allows organisations to quickly reach and communicate with customers, employees and the community via SMS, voice, web, email, mobile data and social media networks.
Nathan Bell, Telstra Global Enterprise and Services, director of Marketing, Portfolio and Pricing said that Telstra currently offered the Whispir Conversation Platform to many of its enterprise and government customers in Australia and would be using this experience to deliver the service to new international customers.
“In less than two years, Whispir’s customer base has quadrupled to more than 1.6 million users and with today’s expansion, we see significant growth opportunities for this service, particularly when delivered over Telstra’s global network extending to more than 2,000 Points of Presence.
“From a major bank using the platform to communicate with staff about IT incidents, critical events and business continuity to a rail operator sharing targeted information about their train network with a local community, or a HR department coordinating the flow of information to job seekers in their network, Whispir can be used across complex operational environments within any industry and organisation, big or small.
“This is just one of many cloud-based applications now integrated into our global network and available on-demand, enabling customers to respond quickly to changing business priorities and better anticipate challenges ahead,” he said.