BANGALORE, INDIA: Ness Technologies Inc., a global provider of information technology solutions and services, announced that leading mobile telecommunications provider, Pannon (the Hungarian member of Telenor Group) has chosen Ness to deliver a strategic Customer Relationship Management (CRM) solution. The significant engagement is the first phase of what is expected to be a longer term relationship.
Pannon initiated the program as a tool for providing the best customer experience in Hungary. Ness was selected to assist Pannon because of its broad experience in the telecommunications industry throughout Europe.
“This CRM Program is a vital part of realizing our strategy. With the help of Ness Technologies, the program will strengthen our performance and capabilities in several CRM related areas: providing quality services, delivering excellent customer experience and rewarding our customers.” said Fridtjof Rusten, Chief Financial Officer of Pannon. “At the same time, the program will reduce our costs and IT complexity.”
“Together with Pannon we can build a solution that puts the people of Hungary at the forefront of mobile communications,” added Szabolcs Homola, Managing Director of Ness Hungary. “That is exciting for all of us. We strongly believe our extensive telecommunications expertise will help Pannon reach its business objectives by reducing time to market for current and future services, improving costs and dramatically enhancing user experience for millions of customers.”
Ness is one of Central and Eastern Europe’s largest IT service providers. Outside Hungary, Ness works with many of the region’s largest and best-known mobile and land-line telecommunications providers. While using Central and Eastern Europe’s best IT talent, Ness also offers its customers expert resources from 18 countries.