LOUISVILLE, USA: =Smoothstone IP Communications, a leading provider of cloud-based enterprise unified communications applications and services, was ranked among the leaders in Infonetics’ third annual North America Business Voice over IP (VOIP) Services Leadership Scorecard, the company announced today.
Infonetics, an international market research and consulting firm, surveyed service providers and ranked those best positioned to succeed over the long term based on a blend of factors, including financial stability, market strategy, service capabilities and support options.
Smoothstone enjoys a unique position among the companies ranked in the study as the only industry player focused on the enterprise market. For companies looking to lower the costs and speed the deployment of enterprise VOIP, Smoothstone’s cloud-based voice services deliver enterprise-class functionality with unlimited scale of users and calling capacity. Smoothstone’s execution also was noted as a key differentiator in the marketplace.
Smoothstone’s continued growth has been fueled “due to a strong focus on execution and its success in driving new customers onto its hosted VOIP platform, resulting in the second largest installed base of seats in 2010,” the report concluded.
The company also was acknowledged for bundling hosted VOIP and unified communication services with data offerings to ensure high levels of Quality of Service. Moreover, Infonetics singled out Smoothstone’s management platform, the IT Command Console (ITC), for putting Smoothstone customers in control. ITC is a next-generation Web-based portal that lets customers monitor and manage their IP communication infrastructures and services, from network configuration and call flow settings to service and security protocols. It gives customers full visibility into Smoothstone’s network tools, analysis and ticketing systems to keep them informed – in real-time – on the status of the entire infrastructure and communication services.
“Smoothstone is one of the few service providers that focus on serving the needs of the large-scale enterprise,” said James Whitemore, executive vice president of sales and marketing at Smoothstone. “We are proud to be among the leaders in the Infonetics survey and believe that our unique blend of application-aware network services coupled with a full portfolio of cloud-based enterprise voice applications will continue to differentiate us from the rest of the pack. Our market position will be strengthened as we become part of InterCall in an acquisition that is expected to close within Q2.”