Saudi Arabian telco drives unprecedented growth with BMC Software

RIYADH, SAUDI ARABIA: In an industry where rapid expansion is the norm, Saudi Arabian telecom provider Mobily still manages to set itself apart through its impressive growth.

Recognizing that success requires IT to be a business driver rather than a cost drain, Mobily turned to BMC Software to reduce costs, cut the time needed to fix problems and continue to deliver improved services to their customers.

“Whichever area of Mobily’s business you examine — compliance, cost control or efficiency — BMC’s Business Service Management solutions are helping the company expand their offerings and grow their customer base.”

Taking just four months to implement, BMC’s solutions have delivered a 60 percent reduction in problem ticket resolution time, a 40 percent decrease in the mean time to repair faults and a 20 percent cut in service support and service assurance costs.

Mobily operates an extensive and complex IT system, encompassing a number of Windows and UNIX servers, a quarter of which are virtualized. IT services, however, were not aligned to the company’s ambitious business objectives to solidify their position as Saudi Arabia’s leading mobile operator. Mobily looked to BMC’s Business Service Management (BSM) to automate a manually-managed and paper-based IT service environment that suffered from inefficient problem management, slow launch services and excessive service assurance and support costs.

“BMC is one of our most valued and trusted partners,” said Dr. Ahmed Altheneyan, VP IT Operations at Mobily. “Our BMC implementation has helped IT move up the business value chain by becoming better aligned with the company’s key performance indicators and enabling operations across the organization, from cost control to compliance.”