Syntellect launches latest version of its flagship IVR: Syntellect Communications Portal 8.0

PHOENIX, USA: Syntellect Inc., an industry leader in contact center and self-service technology, has launched the Syntellect Communications Portal (SCP) 8.0, its flagship IVR solution. This is the latest release of Syntellect’s PBX independent, open and standards-based complete IP voice portal.

Highlighting more than 20 new features and functions to this major release is a completely updated reporting subsystem designed to provide ease of use, custom report creation and value-focused management and statistical data. These reports provide valuable insight into the effectiveness of critical customer service applications that today’s businesses require.

Additionally, SCP 8.0 introduces new functionality that fully enables the unification of Syntellect’s Customer Interaction Management (CIM) contact center offering with the robust IVR features of SCP. New design elements have been added to the SCP Studio design environment that extends CIM functions creating a synchronous environment for organizations to leverage either of Syntellect’s best-in-breed live service and self-service platforms in a contiguous design environment.

“The Syntellect Communications Portal is critical to the success of our business because it allows us to quickly create the wide range of IVR and speech-based solutions our customers demand,” stated Peter Edel, advanced technology manager at Quentris.

“Working with the Syntellect Communications Portal enables us to focus our attention on the needs of our customers – we don’t have to spend our time resolving technical issues and working out how to do things.”

Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions.

Beyond traditional IVR, the Communications Portal combines the industry’s most complete support for IP communication, including voice, video, SMS, and email messaging with comprehensive support for traditional voice communication.

By melding these capabilities, the Communications Portal offers a multi-modal Portal that enables organizations to deploy all of their communication applications on a single, cost-effective platform.