UK: Halton Housing Trust has chosen mobile workforce software from 1st Touch. The not-for-profit housing association, which was formed when Halton Borough Council transferred its housing stock in 2005, manages 6200 homes in the Cheshire Towns of Widnes and Runcorn.
By enhancing their customer interface and responsiveness, Halton Housing Trust believes that mobile workforce software can help them to meet their main objective of ‘Improving People’s Lives’. The intention is to roll the new mobile software out across all customer facing areas of the Trust. 1st Touch is already being used by approximately 25 of the responsive repairs maintenance technicians at the Trust.
Identifying new mobile solution
Prior to choosing 1st Touch, the Trust already had experience of mobile technology from a previous system they had used. However, the earlier software had a number of limitations. The decision was taken to identify a more flexible and scalable mobile solution that could grow with the Trust’s requirements and which was capable of being used across the organisation.
1st Touch was chosen as it has the ability to be deployed across different areas of the organisation as required. In addition, 1st Touch had already developed integration with the Trust’s new Aareon QL housing management system.