Tuesday, August 4, 2009

Infosys BPO inks five-year deal with T-Mobile UK

BANGALORE, INDIA: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has secured a five-year contract with T-Mobile UK.

Infosys BPO has been engaged by T-Mobile UK to support several core processes for its finance directorate –- covering customer finance, commercial finance and accounting (F&A) and procurement operations.

This strategic partnership is significant as Infosys BPO is taking responsibility for specific transactional activities, allowing T-Mobile to concentrate on financial issues that are strategically important or which deliver competitive advantage.

Over the past year, Infosys BPO has been focusing on acquiring domain expertise across industries to enable it to address industry-specific pain points faced by clients, using a combination of process and technology levers to improve efficiencies.

Infosys BPO’s continued focus on process excellence and operational scalability has been key to forging this strategic partnership.

“We are pleased to have been selected by T-Mobile UK. Our strong F&A capabilities combined with osur understanding of the telecom industry helps us successfully transform businesses of our clients.” said Gopal Devanahalli, VP and Head, Communications, Media and Entertainment (CME), Infosys BPO.

Tim Spence, Head of Customer Finance, T-Mobile UK, said: “We were keen to partner with a company that possessed a good understanding of our requirements and business needs. Infosys BPO has shown deep telecoms experience and is widely recognised as a leader in business process outsourcing. We are confident of gaining immense value through our partnership with Infosys BPO.”

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