Monday, November 12, 2012
Voxbone global DID numbers enhance Aculab cloud platform
BELGIUM: Voxbone is providing international direct inward dial (DID) numbers to Aculab for Aculab Cloud, a true cloud-based platform that makes it easy for developers to create on-demand automated telephony applications that make, receive and interact with calls.
Aculab selected Voxbone because the company’s VoxDID service enables Aculab to easily enhance its services with instant provisioning through Voxbone’s convenient application programming interface (API) solution. Voxbone maintains a supply of geographic and national phone numbers for incoming communications from more than 50 countries and 4,000 cities.
Aculab Cloud enables functions including transferring calls, playing messages, mixing calls together in a conference, playing text-to-speech prompts/messages, analyzing call progress, detecting answering machines, queuing calls, and making thousands of simultaneous outbound calls.
“We specialize in enabling solution providers to create and deliver high-performance inbound and outbound contact center applications, speech-enabled IVR, unified communications and other services to enterprise customers,” said Faye McClenahan, head of Strategic Marketing at Aculab. “Voxbone’s DID numbers and high-quality network services enable us to enhance the resources developers can use to meet their customers’ needs for cloud-based communications.”
DIDs are another example of the ongoing industry migration to VoIP and cloud services. Like many service providers, Aculab has followed the trend from on-premises, hardware-based solutions to cloud-based offerings.
“As more service providers create services and applications based on the cloud, we are seeing increasing demand for our inbound communications services,” said Voxbone CEO Rod Ullens. “By using our VoxDID service, Aculab will enable its customers to build better apps more easily and rapidly.”