TelOne deploys FTS’ convergent billing and customer care solution

AfricaCom 2012 SOUTH AFRICA: FTS, a global provider of billing, customer care and policy control solutions for communications and content service providers, announced that Zimbabwe’s TelOne has successfully implemented its Leap Billing software, a comprehensive end-to-end billing and customer care solution.

TelOne is Zimbabwe’s national telecommunications operator and provides a wide range of services to its residential and business customers, including wireline telephony, wireless, broadband and satellite communications.  TelOne’s billing transformation project includes the implementation of FTS’ convergent billing and charging, interconnect billing, invoicing, order management, customer management, network management, mediation and more.

“Following the successful implementation of Leap Billing, we can already see the benefits of the FTS solution," said Hampton Mhlanga, TelOne’s CEO.

“The flexibility of the system will enable us to provide a richer offering to our customers through the rapid implementation of new services, as well as immediate additional sources of income from interconnect fees. The Leap Billing solution will help us to increase our revenues and therefore it will provide a rapid ROI. Moreover, we have seen first-hand that FTS is genuinely committed to our market and we have no doubt that working with FTS will take TelOne to the next generation of telecommunication services.”

"This is another great deployment for FTS, and one we believe that will provide huge benefits to TelOne," said Nir Asulin, FTS’ CEO.

"The flexibility of the Leap Billing platform will help TelOne create additional sources of revenue, and with our on-going support and service, TelOne will be able to further increase revenues over the coming years. This project is testimony to FTS’ steadfast commitment to this fast-growing region, where we help operators across Africa to provide a wide range of advanced telecommunication services to their growing customer base."

The flexibility of the Leap Billing platform means that new packages and services can now be created at the speed of marketing by TelOne. Other immediate benefits that Leap Billing brings to TelOne include: providing customers with a single bill summarising all the services they use from their subscription packages, including fixed telephony, Internet and wireless; offering subscribers a single point of contact for all their queries; and through the FTS’ Interconnect solution, ensuring accounting accuracy of TelOne’s growing roaming and interconnect revenues, enabling TelOne to turn its interconnect and settlements policies into a revenue stream, with an almost immediate return on investment.

FTS has a proven track record in working with leading carriers in Africa, and has seen its telecom billing and policy control solutions implemented by many of the region’s fixed-line, mobile, broadband and WiMAX operators.