BANGALORE, INDIA: Bay Talkitec, a technology pioneer of 3G VAS platform and next-generation, unified contact center solutions, announced the launch of Next Generation VAS delivery platform", a single box solution and highly scaleable platform supporting all mobile networks right from 2G to 3G including NGN (Next Generation Network).
The platform has built-in ready VAS Applications including voice based services like CRBT, voice SMS, call management, voice portal and Video applications such as video SMS, video portal, mobile TV, video CRBT, mobile video marketing and more.
For a green field operator , Bay Talkitec’s new platform helps launch all essential services quickly, with low TCO and high ROI, and the built in media gateway makes it possible to provide services using SIP(Session Initiated Protocol) and SIGTRAN, suitable for NGN environment. Bay Talkitec is among the first Indian companies to have developed this technology.
Explaining the relevance of the technology in today’s business environment, K. Sheker, Director, Bay Talkitec, says: “The combining of an economic downturn with the need to evolve telecom infrastructure capable of meeting customer demand creates a need for organizations to retain traditional services while making cost efficient transitions to next-gen devices that personalize and enhance customer interaction and response.
“Next Generation VAS Platform is the ideal solution for companies grappling with the issue of dealing with multiple legacy systems that deliver only one service at a time and make it difficult to rapidly deploy new services that customers are demanding. It is sure to help businesses reduce costs and focus on revenue generating opportunities.”
Showing posts with label Bay Talkitec. Show all posts
Showing posts with label Bay Talkitec. Show all posts
Friday, July 10, 2009
Monday, June 22, 2009
Bay Talkitec integrates caller voice authentication to SmartCall platform
BANGALORE, INDIA: Bay Talkitec, a leading provider of next-gen unified contact center and 2.5G/ 3G VAS Platform technology, today announced the integration of ‘Caller Voice authentication’ technology to its ‘Smartcall unified contact center platform.
The new biometric voice authentication facility will enable contact centers improve caller experience by streamlining the log-in process and help banks, financial institutions and insurance companies increase security, doing away with forgettable PINs and passwords. Bay Talkitec’s offering is slated to dramatically reduce time and costs associated with validating contact center callers.
K.Sheker, Director, Bay Talkitec explains: “On an average, an agent talk time can be reduced by 30 seconds per call, resulting in cost reduction of up to 75 percent, in establishing caller identity. The added advantage is that Bay Talkitec’s voice authentication technology also works with existing IVR systems including Bay Talkitec’s
SmartCall Customer Interaction Management Platform and can be easily integrated with current call center infrastructure. Being among the pioneers and the few Indian companies with a rich portfolio of voice technology products, we are excited and see great market potential in this next generation identity validation technology, as security and privacy concerns rise.”
The voice authentication facility will enable companies securely verify the identity of customers and contact center callers in a matter of seconds, by using the biometric method to compare specific characteristics of the caller’s voice against a previously recorded voice print. For call center agents they can focus more on customer care than trying to verify caller’s identity.
It can be used by enterprises to secure customer authentication for many business purposes including protecting financial transactions, limiting access to personal data, complying with regulatory guidance and managing verification risks.
The new biometric voice authentication facility will enable contact centers improve caller experience by streamlining the log-in process and help banks, financial institutions and insurance companies increase security, doing away with forgettable PINs and passwords. Bay Talkitec’s offering is slated to dramatically reduce time and costs associated with validating contact center callers.
K.Sheker, Director, Bay Talkitec explains: “On an average, an agent talk time can be reduced by 30 seconds per call, resulting in cost reduction of up to 75 percent, in establishing caller identity. The added advantage is that Bay Talkitec’s voice authentication technology also works with existing IVR systems including Bay Talkitec’s
SmartCall Customer Interaction Management Platform and can be easily integrated with current call center infrastructure. Being among the pioneers and the few Indian companies with a rich portfolio of voice technology products, we are excited and see great market potential in this next generation identity validation technology, as security and privacy concerns rise.”
The voice authentication facility will enable companies securely verify the identity of customers and contact center callers in a matter of seconds, by using the biometric method to compare specific characteristics of the caller’s voice against a previously recorded voice print. For call center agents they can focus more on customer care than trying to verify caller’s identity.
It can be used by enterprises to secure customer authentication for many business purposes including protecting financial transactions, limiting access to personal data, complying with regulatory guidance and managing verification risks.
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